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Home | FAQs | User
Guide | Support
Portal
FAQs
 How do I download Backup Over The Web?
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Click the link to download the 30-day
free trial. You will then be prompted to fill in a
form and the download will be emailed to you.
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How do I install Backup Over The Web?
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Double click the downloaded file and click Next to start the Setup.
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Select I accept the agreement and click Next
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If you are installing on a desktop or a laptop select Install as a Windows application and click Next.
If you are installing on a server select Install as a Windows service and click Next.
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In the Web ID value enter your email address.
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Leave the Customer Name set to Trial Customer and click Next.
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Leave the default destination location and click Next
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The default username is admin and the default password is also admin. Leave this if you wish or enter a new username and password.
Click Next to confirm the username and password.
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Leave the default Program Folder and click Next
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Leave the default Additional Tasks ticked and click Next
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Click Install
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Leave the default options ticked and click Finish
The readme file, the application and the web console will now load
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If you are installing Backup Over The Web on a server
there are a number of steps that need to be taken after
the installation - See the User
Guide for instructions.
How do I buy Backup Over The Web?
What do I do if I forget my control panel password?
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The default username and password is admin and admin. If this was changed and you have forgotten it, log a support query and we will get back to you.
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How do I leave feedback?
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Log into the web console and click
Feedback
on the Help menu. |
How do I log a support query?
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You can either call us on 0845 055 7246 or open the Support
page and fill in the support query form.
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What happens at the end of the trial?
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You will be sent an email reminder 7 days before the trial is due to expire. The emails will contain instructions on how to purchase backup over the web. You will be emailed invoices on the last day of every month.
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How do I make sure my backups are encrypted?
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When you are creating a new backup Step 4 allows you to turn on encryption and set the key size that you want to use (see next question for more info on key sizes).
To check a backup schedule is encypted click the
edit icon next to the backup schedule. If Yes is listed
next to Password Protect this backup, then your backup
is encrypted. This page should also show the encryption
key size that has been used.
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What Encryption key size should I use?
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In most instances the default 64-bit key size should be sufficient. A 128-bit key size provides better security and
is recommended if you are backing up sensitive data. 256-bit key sizes and above will provide even better security,
but will not be needed by most people.
REMEMBER:
If you forget your backup password you will not be
able to recover your data...
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How do I restore my files?
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Log into the web console and click List Backups For Restore on the Restore menu.
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Click the restore icon next to the backup you want to restore.
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Select the Backup Server you want to use. You will not need to change this option unless you are an advanced user or our backup server is experiencing technical difficulties.
Please Note:
In the unlikely event that our backup server (backup.overtheweb.co.uk)
is experiencing technical difficulties, you will be
able to select our replication server (replication.overtheweb.co.uk)
to restore your backup.
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Select a date and time that you wish to restore your data from.
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Navigate through the file structure and select the files and/or folders that you want to restore.
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Enter your password; select how to deal with deleted files, and where to restore your data to.
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Click Restore and then OK to confirm you want to go ahead and restore your data
Restore Completed Successfully will be displayed in the middle of this pop-up window when the restore has finished.
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How do I setup a Backup Schedule?
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When you log into the WebConsole for the first time, the Create a new Backup Schedule page will load automatically.
If you have already created a backup schedule select Add Backup Schedule from the backup menu.
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Enter a name for the Backup Schedule. This name should reflect the data that you are going to backup.
Spaces are not allowed in this field.
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Select the files that you want to backup.
Please Note:
The preconfigured folders cannot be combined in a
single backup. These files can however be combined
if they are manually selected from your hard disk.
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Select the Backup Server you want to use. You don´t need to change these options unless you are an advanced user.
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Select the encryption key size you want to use and enter a password. Alternatively you can simply disable encryption.
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Select when you want to run the backup(s).
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Click the save button to continue. The backup should now run according to the schedule you specified.
This is a very basic tutorial.
For more info please refer to the User
Guide on the Support
page. |
How do I restore to a different location?
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When you are restoring a backup Step 4 allows you to select an alternative location for a restore. Simply select Alternative Location and enter the path for the files to be restored to.
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How do I check my backups have run?
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When you log onto the webconsole you will now see a list of all your backup schedules. By looking at the status column you can quickly see if your backups have completed successfully, have failed (indicated by the status InCompleted), or are currently in progress.
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Click the Reports button in the main menu
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The client dashboard will now load. This screen gives an overview of your last 10 backups. A list of current backup activity is also displayed.
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For a detailed view of each backup simply click the backup name
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How do I change a backup schedule?
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Log into the web console and click List Backup Schedules on the Backup menu.
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Click the edit icon next to the relevant schedule.
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Make the changes that you want and then click Save
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How do I setup email notifications?
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Log into the web console and click Advanced Options on the Administrator menu.
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The Email Settings page should be displayed
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Tick Enable Email Settings
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If you have your own email server (e.g. Exchange) enter the hostname in the Outgoing (SMTP) Server field.
If you don’t have an email server enter your ISP’s SMTP settings. If you need to enter a
username and password or a custom port number click More Options.
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If you want to send all the reports to one email address tick, “I wish to use the following email
ids for all the reports”, and enter the elected email address in the Success and Failure fields.
If you want to send the email reports to different recipients based on their content, tick “Email
the following client reports”, and enter the elected email addresses.
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Tick Save
The daily email reports will be contained within an attached html file.
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